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Terms and Conditions of Sale and Use


Welcome to Sensual Healing. Sensual Healing and its affiliates provide access to the Sensual Healing website (the "website") and sell our products to you subject to the conditions set out on this page.

Please read these conditions carefully before using the Sensual Healing website. By using the Sensual Healing website, you signify your agreement to be bound by these conditions. In addition, when you use any current or future Sensual Healing service, you will also be subject to the guidelines and conditions applicable to that service.

Most items shipped within 10 working days of you placing your order by credit card
All prices are listed in GB Pounds.
Unsure how much this will all cost to you? Check out
The Universal Currency Converter
You can pay by:

1) Credit card - Visa, Mastercard, Delta, Solo and Switch/Maestro are all accepted. This means any orders in US$ are changed by the bank to UK pounds and so the UK pounds amount will appear and then *your* bank will convert at their rate. This does mean the end price will vary to me slightly more or less than the actual total. We are Sensual Healing on your card statment.

2) Cheque/Money Order - Please make them payable to Sensual Healing. SORRY - WE CAN NO LONGER ACCEPT US$ MONEY ORDERS NOR US$ CHECKS.

3) Cash - US$ or UK£ only - we suggest always sending any cash by Special Delivery and check with us to make sure you are sending the correct amount. We also suggest choosing a safe method of sending the cash.

4) UK Postal Orders - Please make them payable to Sensual Healing

5) Bank Transfer - Please contact us first.

We at Sensual Healing understand many internet businesses are slow to send out orders or do not send at all and we understand the caution many take with regards to online businesses. We are willing to answer any questions you may have and will advise you of any delay to filling your order. Please feel free to phone or email us about your order. Our customers comment about our service and attention to quality and detail.

DELIVERY CHARGES-
UK Customers basic packing, postage and handling charge is £2 ONLY Add £2 for Recorded delivery, £4 for special delivery and there is a MINIMUM charge of £10 for courier which does go up so contact us for charges.

European Customers 10% of total, £3 minimum charge International recorded delivery costs an additional £3.50

North American customers 10% of total, $5 minimum to the US and Canada International Recorded which does include insurance is an additional $6,

Rest of the World 15% of total, $10US minimum charge International Recorded option is an additional $6 which includes insurance.



FAQ's


1) How do I book a Sensual Healing Home Shopping Party for me and my friends?
Just contact us by e mail at info@sensualhealing.net , call us on 07707574602 or visit us at one of the many shows we attend around the U.K. Let us know when you'd like it, how many invitations you'd like (always invite more than you'd like to attend) and we'll help you with the rest!

2) Where can I visit your shop? I need my order FAST!
Currently, we have warehouse facilities only as we are now too big for a shop. You can visit us at one of the many shows listed on our web site.


If you select special delivery or courier delivery and specify in the order when you need this by, we can let you know if we can do it when we receive the order.

3) What are Signature digits?
Signature or 'sig' digits (or 'CVV2' in the credit card business) are the numbers printed on the back of your credit on the paper of the signature strip, towards the top and right of the strip. There are between three and ten digits. We only require the last three.
Mastercard & Visa have introduced this system to provide greater levels of security to protect the customer. The signature digits are separate from the embossed numbers and from those contained in the magnetic strip. This means that you need to have the physical card to know the number.
We actually have no choice in collecting these digits, Mastercard and Visa will not authorise 'cardholder not present' ie mail order charges without them.
Cheque orders take a minimum of 2 weeks to start processing.

4) Do I need to pay for Special Delivery, Courier or Recorded Delivery?
Royal Mail has admitted to delivering over 2 million pieces of first class mail each week late and they admit to losing over a million pieces of mail each week.
We strongly encourage you to choose recorded/special delivery OR international recorded for our international customers to ensure delivery or if necessary tracability.
Do not sign for anything until you have ensured the packaging is undamaged.
Should you not select special delivery or at least recorded delivery or courier service option, we can make no guarantees with regards to delivery.

While we cannot force our customers to select this option, right now courier is the only way to be sure to get your order through in any sort of decent time frame.

5) I didn't select any secure shipping method and it has been 28 days since you emailed my order confirmation. What can I do?
If you did not opt for insurance there is little we can do to help. Sorry.

6) How do I order?

To order an item or items : Select "ADD TO BASKET". To change the number of items for a particular product select the quantitiy within the Shopping Cart. Quantities of any product can also be added or deleted within the view cart section or also at the checkout. Follow instructions to either return to shop or proceed to check-out.

The shopping cart will display the total number of items added to the cart and also the total price of products ordered .This will be added to the final amount at the checkout before any payment is made.If you are adding to cart press the UPDATE button and a revised figure will be seen.

All our prices include V.A.T. and postage is added as you update shopping cart.


7) I don't have a credit card - Can I still order from you?
YES! We accept CASH, cheques, credit cards, money orders, postal orders, travellers cheques but we do ask you check with us as all US$ cheques, money orders and travellers cheques are subject to the bank's $9 fee.

8) What are your shipping charges?
UK FOLK: £2 regular, £4 for recorded (insured to £28 only), £6 for insured special delivery and it is £10 total for courier
US FOLK: 10% of total, Orders under $25 pay a flat rate of $5
CANADIANS: 10% of total, Orders under $25 pay a flat rate of $5
EUROPEANS (EC): 10% of total, Orders under 20 pounds pay a flat fee of 3 pounds
REST OF WORLD : 15% of total, $7 minimum shipping fee.

9) Where is my order?
If you ordered using Special delivery, Courier or Recorded options, your order is done first and so you likely get your items very quickly. If you included a special request for a date needed by we do those next if no secure method of delivery has been selected. Then we do all our regular orders which is why we do require up to 10 working days for delivery within the UK (more outside the UK).
While we do process most orders within about 7 days, delivery is not that fast *especially* if you have not selected a secure method of shipping. Please don't ask where your order is or when are you going to get it unless a) 21 days have passed or b) you haven't had our autoresponder


10) I need a copy of your catalogue-how can I get one? We no longer produce one - SORRY!

11) How can I get on your mailing list? We have an email-only mailing list right now. As we keep costs down, so we can keep prices down. Each month we have more new products so why not join the over 13,000 folks on our new products list for the latest news? Just send an email to mail@sensualhealing.net

Conditions Relating to Your Use of Sensual Healing website.


1. Your Account

If you use the Sensual Healing website which use the MrSite PayPal shopping cart system , you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer to prevent unauthorised access to your account. You agree to accept responsibility for all activities that occur under your account or password. You should take all necessary steps to ensure that the password is kept confidential and secure and should inform us immediately if you have any reason to believe that your password has become known to anyone else, or if the password is being, or is likely to be, used in an unauthorised manner.

Please ensure that the details you provide us with are correct and complete. We cannot be held responsible for non-delivery of goods due to incorrect delivery information being provided.

Sensual Healing reserves the right to refuse access to any or all of our websites, terminate accounts, remove or edit content, or cancel orders at our discretion. If we cancel an order, it will be without charge to you.

2. Access to the Sensual Healing website

We will do our utmost to ensure that availability of the website will be uninterrupted and that transmissions will be error-free. However, due to the nature of the Internet, this cannot be guaranteed. Also, your access to the website may also be occasionally suspended or restricted to allow for repairs, maintenance, or the introduction of new facilities or services. We will attempt to limit the frequency and duration of any such suspension or restriction.

3. Licence for website access

Sensual Healing grants you a limited licence to access and make personal use of this website, but not to download (other than page caching) or modify it, or any portion of it, except with express written consent of Sensual Healing. This licence does not include any resale or commercial use of this website or its contents; any collection and use of any spells, rituals, product listings, descriptions, or prices; any derivative use of this website or its contents; any downloading or copying of account information for the benefit of another merchant; or any use of data mining, robots, or similar data gathering and extraction tools.

This website or any portion of this website may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without our express written consent.

You may not frame or use framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of Sensual Healing and its affiliates without express written consent. You may not use any meta tags or any other "hidden text" without the express written consent of Sensual Healing. Any unauthorised use terminates the permission or license granted by Sensual Healing.

You are granted a limited, revocable, and non-exclusive right to create a hyperlink to the Welcome page of any website as long as the link does not portray Sensual Healing, its affiliates, or their products or services in a false, misleading, derogatory, or otherwise offensive matter. You may not use any Sensual Healing logo or other proprietary graphic or trademark as part of the link without our express written consent .

4. Your conduct

You must not use the website in any way that causes, or is likely to cause, the website or access to it to be interrupted, damaged or impaired in any way.

You understand that you, and not Sensual Healing, are responsible for all electronic communications and content sent from your computer to us and you must use the website for lawful purposes only.

You must not use the website for any of the following:

for fraudulent purposes, or in connection with a criminal offence or other unlawful activity
to send, use or reuse any material that is illegal, offensive, abusive, indecent, defamatory, obscene or menacing; or in breach of copyright, trademark, confidence, privacy or any other right; or is otherwise injurious to third parties; or objectionable; or which consists of or contains software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any "spam"
to cause annoyance, inconvenience or needless anxiety
5. Copyright and database rights

All content included on the website, such as text, graphics, logos, button icons, and but not limited to images, is the property of Sensual Healing, its affiliates or its content suppliers and is protected by United Kingdom and international copyright and database right laws. The compilation of all content on this website is the exclusive property of Sensual Healing and its affiliates and is protected by United Kingdom and international copyright and database right laws. All software used on this website is the property of Sensual Healing, our affiliates or our suppliers and is protected by United Kingdom and international copyright laws.

You may not systematically extract and/or re-utilise parts of the contents of the website without Sensual Healing's express written consent. In particular, you may not utilise any data mining, robots, or similar data gathering and extraction tools to extract (whether once or many times) for re-utilisation of any substantial parts of this website, without Sensual Healing's express written consent. You also may not create and/or publish your own database that features substantial (eg our prices and product listings) parts of this website without Sensual Healing's express written consent.

6. Copyright claims

Sensual Heaing and its affiliates respect the intellectual property of others. If you believe that your work has been copied in a way that constitutes copyright infringement, please copy our Notice of Procedure for Infringement of Copywrite

Conditions Relating to the Sale of Products to You


This section deals with conditions relating to the sale of products by Sensual Healing to you.

7. Our contract

When you place an order to purchase a product from Sensual Healing, we will send you an e-mail confirming receipt of your order and containing the details of your order. Your order represents an offer to us to purchase a product and execute a service which is accepted by us when we send e-mail confirmation to you. That acceptance will be complete at the time we dispatch goods to you. Any products and services on the same order which we have not shipped do not form part of that contract.

8. Returns

Please review this Returns Policy, which applies to all products purchased from us. Returns must be accompanyed by a returns authorization number which you will need to obtain from us within 7 days of receiving the item. Customers in the European Union are entitled to a statutory cooling-off period of seven business days.. We are unable to exchange items that are not damaged, defective or incorrect .

Specific rules apply regarding refunds of delivery charges, service charges included in our prices and other services--see our Refunds Policy.

In the event of Sensual Healing sending you a replacement for a damaged, defective or wrong item, you must return the item to Sensual Healing within 14 days. Sensual Healing reserves the right to charge the price of the replacement item to the payment card used for the original order if you do not return the original item to us within 14 days of the date on which Sensual Healing confirms we will issue a replacement.

This returns policy does not affect your Statutory Rights


9. Pricing and availability

We are currently unable to list availability information for products sold by us on the website. Goods which are made to your specifications (ie. special order sizes, stone selection or made-to-measure garments) are special order only and will take longer to provide. Please note that dispatch estimates are just that. They are not guaranteed dispatch times and should not be relied upon as such. As we process your order, we will inform you by e-mail if any products you order turn out to be unavailable.

Despite our best efforts, a small number of the thousands of products in our catalogue are mispriced. Rest assured, however, that we verify prices as part of our confirmation procedures. If a product's correct price is lower than our stated price, we charge the lower amount and send you the product. If a product's correct price is higher than our stated price, we will, at our discretion, either contact you for instructions before dispatch or cancel your order and notify you of such cancellation.

10. Customs

When ordering goods from Sensual Healing for delivery overseas you may be subject to import duties and taxes, which are levied once the package reaches the specified destination. Any additional charges for customs clearance must be borne by you; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country, so you should contact your local customs office for further information. Additionally, please note that when ordering from Sensual Healing, you are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the goods. Your privacy is important to us and we know that you care about how information about your order is used and shared. We would like our international customers and customers dispatching products internationally to be aware that cross-border deliveries are subject to opening and inspection by customs authorities. Athames are not able to be shipped to Iceland, some states and some other countries. Some countries such as the Netherlands or Australia may require that you posess paperwork relating to the import of athames. Please comply with your local laws.

Conditions Relating to Both Your Use of Sensual Healing and Sales to You


11. Children

Sensual Healing does not sell products for purchase by children. If you are under 18, you may use the Sensual Healing website only with the involvement of a parent or guardian.

12. Electronic communications

When you visit the Sensual Healing website or send e-mails to us, you are communicating with us electronically. We communicate with you by e-mail or by posting notices on the website. For contractual purposes, you consent to receive communications from us electronically and you agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing. This condition does not affect your statutory rights.

13. Losses

Sensual Healing will be responsible for any losses you suffer as a result of us breaching these conditions if the losses were reasonably foreseeable to both you and us when you commenced using the website, or a contract for the sale of goods by us to you was formed. We will not be responsible for any business loss (including loss of profits, revenue, contracts, anticipated savings, data, goodwill or wasted expenditure) or any other indirect or consequential loss that is not reasonably foreseeable to both you and us when you commenced using the website or when a contract for the sale of goods by us to you was formed. Sensual Healing does not limit in any way our liability by law for death or personal injury caused from our negligence or breach of duty.

14. Alteration of Service or Amendments to the Conditions

We reserve the right to make changes to our website, policies, and these Conditions of Use & Sale at any time. You will be subject to the policies and Conditions of Conditions of Use & Sale in force at the time that you use the website or that you order goods from us, unless any change to those policies or these conditions is required to be made by law or government authority (in which case it will apply to orders previously placed by you). If any of these conditions is deemed invalid, void, or for any reason unenforceable, that condition will be deemed severable and will not affect the validity and enforceability of any remaining condition.

15. Events beyond our reasonable control

We will not be held responsible for any delay or failure to comply with our obligations under these conditions if the delay or failure arises from any cause which is beyond our reasonable control. This condition does not affect your statutory rights.

16. Waiver

If you breach these conditions and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these conditions.

17. Governing law and jurisdiction

These conditions are governed by and construed in accordance with the laws of England and Wales. You agree, as we do, to submit to the non-exclusive jurisdiction of the English courts.

18. Our details

Sensual Healing is the registered name for for the business.

This website is owned and operated by Sensual Healing.

For the Sensual Healing websites :

Sensual Healing
33 College Court
Hayle Road
Maidstone
Kent
ME15 6PB
You can contact us by visiting

www.sensualhealing.net

Notice to Sensual Healing of Copyright Infringement


If you believe that your work has been copied in a way that constitutes copyright infringement, copy the Notice to Sensual Healing of Copyright Infringement below into your word processor program, complete it in accordance with the instructions in the Notice and send a printed, signed copy to: Copyright Claims, Sensual Healing, 33, College Court, Hayle Road, Maidstone, Kent, ME15 6PB. Please note that this procedure is exclusively for notifying Sensual Healing that your copyrighted material has been infringed. Please provide your address, telephone number, and e-mail address.

Important Warning: giving false, misleading or inaccurate information in the Notice to Sensual Healing of Copyright Infringement may result in civil and criminal liability.

--------------------------------------------------------

Notice to Sensual Healing of Copyright Infringement

In the matter of Sensual Healing websites.

S T A T E M E N T

I, [please set out your full name] of [please give your postal address], [please state your occupation], say as follows:

1. I refer to the website [please state which website] ("the website"). I make this statement in support of my giving Sensual Healing notice that, via the website, it is causing or contributing to an infringement of copyright.

2. The work in which copyright is claimed to subsist is [please clearly identify and describe the copyright work(s) claimed to be infringed] ("Copyright Work").

3. [I am] OR [I am authorised to act on behalf of] the owner of an exclusive right in the Copyright Work that is claimed to be infringed. [If the person making the statement is acting on behalf of the Complainant please include the following:] The person/entity claiming that its rights in the Copyright Work have been infringed is [please state name and address of the person/entity] ("Complainant"). I am [please explain the relationship of the signatory to the Complainant].

4. The material which is claimed to infringe the Copyright Work ("Infringing Material") is: [please clearly identify and describe the infringing material or work(s)].

5. The Infringing Material (delete whichever paragraph is not applicable):

(a) [is] OR [is part of a (book/CD) entitled (title and author)] available for purchase from Sensual Healing via the website. [If the Infringing Material comprises only part of the relevant title, include the following:] The Infringing Material comprises [please describe where in the product the copyright work appears, eg: pages, track numbers] of this product.
OR
(b) appears on the website at [please cut and paste the address of the relevant Web page from the website where the Infringing Material appears].
6. The use of the Infringing Material described in paragraph 5 infringes [my rights] OR [the rights of the Complainant] in the Copyright Work and is not authorised by the copyright owner, its agent(s), or the law.

7. I understand that this statement may be used in any court proceedings that may arise out of or relating to the Infringing Material.

Statement of Truth

I declare the facts stated above to be true.

Signed:

Date:

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19. Privacy Notice-Any information given to Sensual Healing by you, the customer, is treated in the strictest confidence. Under no circumstances do we pass on any information to a third party even if requested to do so by you.




Goods will be despatched upon the receipt of cleared funds.

All goods are sent via 1st class post, proof of posting will be obtained so no refunds or replacements will be issued .

We endeavour to ship all orders Delivery within fourteen days of clearance of payment

HOWEVER


Any dates specified by the company for delivery of the goods are intended to be an estimate and time for delivery shall not be made of the essence by notice. If no dates are specified delivery will be within a reasonable time.




All client information is confidential and we do not share or sell this information to third party organisations.
Last Updated: 28 Sep 2007 03:13:00 PDT home  |  about  |  terms  |  contact
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